The Radisson Blu Resort Fiji recently dedicated a whole week of operational hours to conduct the ‘Train the Trainer’ (TOTS) workshop at the resorts Captains Ballroom. A total of 28 of the hotels team members comprising the Heads of Department and Department Trainers were sponsored by the resort to attend the rigorous 5-day in-house training coordinated by the Fiji National University.
“The Radisson Blu Resort Fiji believes in empowering its team members to be innovative and service driven through continuous training and development and thus has dedicated this year 2018 to driving Team Training across the resort”, says Human Resource Manager, Julia Peters.
The ‘Train the Trainer’ programme engaged participants in an extensive, multi-day training evaluations and learning processes that builds on the knowledge and skills required to effectively train the various Head of Departments and assist leaders with the daily management of each department.
Various techniques of training unique to each department were identified during the workshop to help members support existing knowledge and enhance skills necessary to carry tasks in a competent and efficient manner.
Participants were stimulated with practical training so that training techniques were exercised and fine-tuned. As part of the agenda, training also focused on enhancing the participant’s presentation and trainer skills, understanding the science of behavior and adult learning, the training cycle, and training evaluations.
“The completion of the week long training is an investment by the resort to help upskill and further develop our Managers and department trainers. All participants will receive a certificate of attainment from the Fiji National University which will enable them to better identify our training needs and customise appropriate training to enhance our guest service experience”, says Julia Peters.
About Carlson Rezidor Hotel Group
Carlson Rezidor Hotel Group is one of the world’s largest and most dynamic hotel companies and includes 1,440 hotels in operation and under development with more than 230,000 rooms and a footprint spanning 115 countries and territories. The Carlson Rezidor portfolio includes a powerful set of global brands: Quorvus Collection, Radisson Blu®, Radisson®, Radisson RED, Park Plaza®, Park Inn® by Radisson and Country Inn & Suites® by Radisson. Guests can benefit from Club CarlsonSM, a program that redefines hotel rewards with a collection of exceptional benefits, services, and privileges at more than 1,000 hotels worldwide. Over 95,000 people are employed in Carlson
Rezidor Hotel Group hotel systems and the company is headquartered in Minneapolis, Singapore, and Brussels. For more information, visit www.carlsonrezidor.com and follow on Twitter@carlsonrezidor.
About Radisson Blu Resort Fiji
Spanning 10 acres of pristine beach, tropical gardens and tranquil architecture, the Radisson Blu Resort Fiji, Denarau Island enchants guests with a picturesque setting in paradise. Just 20 minutes from the international airport in Fiji, the resort’s location caters to both couples and families with features like an on-site spa, access to the Denarau Island Golf & Racquet Club and the island’s only white-water tunnel slide. Guests can feast on world-class cuisine from 6 different dining outlets while soaking in romantic waterfront views or cooling their toes in one of the four lagoon pools. With charming event facilities and a staff determined to provide 100% Guest Satisfaction, we’re ideal for weddings, meetings and social gatherings. Learn more at: www.radissonfiji.com
Lycyna Kamali, Marketing Executive
Radisson Blu Resort Fiji
Tel: +679 675 6635 Mobile: +679 922 3004
Radisson Blu Resort Fiji
P.O. Box PD141, Port Denarau, Fiji
Tel: +679 675 6677 Fax: +679 675 6650
(Source: Radisson Blu Resort News Release 23 February 2018)