The Kiribati National Tourism Office Visitor Satisfaction Survey (VSS) 2019 – Kiritimati Branch

We are pleased to announce that the VSS for the year 2019 commenced on Wednesday 9th of January 2019 to all departing visitors to Fiji and Hawaii, and this will be carried on until the last flight on December 2019.

The purpose of extending this year’s VSS to 12 months is to capture more constructive comments compared to last year’s survey that ran for only 6 months.

We trust that the feedback collected from this VSS will help to illustrate the better picture of what is needed to improve in the products and services being provided to the Visitors in the Line islands.
Analysis of the first half of 2018 showed that the majority of visitors were from the USA (59%) with average age of 45-64 years (52%). 28% had an annual income of $120,000 or more with 65% returning visitors. The most popular activities was game fishing (60%) and average spend per night was $254.

The top 3 likes of the visitors surveyed were the fishing, the people and the beaches. Top dislikes were the airport, waste & trash and the baggage system at the airport. Finally the top recommends of the visitors were better and improved airport facilities, better waste management and strengthening of conservation policies and monitoring.

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