Fiji Airways Awarded Coveted Skytrax 4-Star Rating

Campaign Lab wins PR account for Fiji Airways in Australia and New Zealand

Fiji’s National Airline also leapfrogs three places to be names Best Airline Staff in Australia Pacific

Fiji Airways, Fiji’s National Airline has been awarded the coveted Skytrax 4-Star rating at the 2019 Skytrax World Airline Awards in Paris, joining a select group of elite airlines in this prestigious category.

At the same Skytrax World Airline Awards in Paris, Fiji Airways also leapfrogged from 4th to 1st place to take up “Best Airline Staff in Australia Pacific”, signaling the airline’s continued commitment to world class service and customer experience. Fiji Airways beat out Qantas, Air New Zealand and Virgin Australia in this category to claim the top award.

The Skytrax World Airline Awards are one of the most sought after quality accolades for airlines. Skytrax benchmarks traveller opinion and carries out quality evaluations around a number of key categories and principles for airlines around the world. Skytrax Ratings are recognised as a global benchmark for airlines. A 4-Star Rating is a mark of distinction that recognises excellent standards, showcasing an airline’s unwavering commitment to provide high quality product and service values both onboard and on the ground. Fiji Airways joins airlines such as Emirates, British Airways, Etihad, Air New Zealand and Qantas as a 4-Star airline.

“Best Airline Staff in Australia Pacific” recognises the combined airline staff service for both onboard and ground staff, in the Australia Pacific region through passenger feedback and Skytrax evaluation.

Mr. Andre Viljoen, Fiji Airways Managing Director and CEO, believes the 4-Star rating and award is a testament to the airline’s hard work over the past four years, and the excellent customer experience the Fiji Airways’ staff deliver in the air and on the ground.

“We are extremely proud to have been awarded a Skytrax 4-Star rating and the Best Airline Staff in Australia Pacific. The Skytrax Awards are highly prestigious and we are thrilled to be recognised with a 4-Star rating, a goal we set out to achieve in 2015. It has been a four-year improvement journey to raise us to a 4-Star airline status, after massive investments in customer experience, improvement in our product, and enhancing our service culture and standards through the UP! Your Service education programme.”

“The Best Airline Staff Award is a highly contested accolade, which our staff and crew are humbled to have received. Fiji is famous for its world class hospitality and that underpins everything we do. Our commitment to be the best representatives of our beautiful home have borne fruitful rewards for us,” Mr Viljoen said.

The 4-Star Rating and Best Airline Staff Award cap off a great first half of 2019 for the airline, having recently announced more investments with two new additions to its widebody fleet, the Airbus A350 XWB. The new aircraft are the latest step in the airline’s continued focus of offering a world class flying experience for travellers. Fiji Airways was also the launch airline to join the oneworld alliance as a oneworld connect partner.


About Fiji Airways: Founded in 1951, Fiji Airways Group comprises of Fiji Airways, Fiji’s National Airline and its subsidiaries: Fiji Link, its domestic and regional carrier, Pacific Call Comm Ltd, and a 38.75% stake in the Sofitel Fiji Resort & Spa on Denarau Island, Nadi. From its hubs at Nadi and Suva International Airports, Fiji Airways and Fiji Link serve 108 destinations in over 15 countries (including code-share). Destinations include Fiji, Australia, New Zealand, the US, Canada, the UK, Hong Kong (SAR China), Singapore, India, Japan, China, Samoa, Tonga, Tuvalu, Kiribati, Vanuatu and Solomon Islands. The Fiji Airways Group brings in 64 percent of all visitors who fly to Fiji, employs over 1000 employees, and earns revenues of over FJD$1 billion (USD $460m). Fiji Airways rebranded from Air Pacific in June 2013. Visit www.fijiairways.com for more information.

Fiji Airways Executive Office
For press queries please contact:
Shane Hussein
General Manager Corporate Communications
Fiji Airways | Nadi, Fiji
Ph: +679 673 7425; Cell: +679 9906164
Shane.Hussein@fijiairways.com

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